OCM is a market research firm that helps clients beat the competition and stay at the top of their game by measuring client, associate, and end-user engagement levels. Our approach embraces state-of–the-art market research science which consistently reveals a strong connection between positive business outcomes and customers who are both objectively and emotionally attached to the company’s services or products. Similarly, the most successful companies retain employees who are fully engaged in the company’s mission.
Companies contact OCM in order to:
- Improve service quality
- Retain clients
- Maximize referrals
- Enhance market image
- Increase market share
- Recognize strengths
- Identify and address weaknesses
- Foster employee engagement
Our dedicated team of experienced professionals use OCM’s proprietary research methods to compare your company’s performance to your clients’ expectations.
Our unique approach allows us to tell you what you’re doing right, what you could do better, and what you absolutely must do differently to retain your most important clients.
Our response rates regularly astonish our industry peers and delight our customers.